Frequently Asked Questions
WHAT IF I HVW A COMPLAINT?
We take complaints very seriously. To make a complaint, write to the Chief Executive Officer at the address that is on the Contact Page You will also receive a personal response from a senior manager should you have anything that you are unhappy about.
WHAT IF WE CANNOT FULFIL A FIXTURE BECAUSE WE ARE ON HOLIDAY?
We appreciate that many teams may go on holiday or business trips. On this basis if you give us one weeks’ notice then we can usually help you. We look at each circumstance individually. If you cancel a match for any other reason, apart from serious illness, then you will be liable to pay the full match fee and you will also lose the game you have cancelled. You may also be removed from the league. It is always better to contact our office and to speak to your League Manager if you have a problem fulfilling a fixture.
WHAT IF, IN THE MOST UNLIKELY EVENT, YOU DO NOT RETURN OUR CALLS OR EMAILS?
This is very discourteous. We aim to respond to all telephone calls and emails within one working day. If, however, in the unlikely event you do not receive a response, you should call the main office and request to speak to a Senior Manager on 0333 123 2340.
IF WE HAVEN’T GOT OUR FULL MATCH FEE CAN WE STILL PLAY AND PAY IT NEXT WEEK?
No. The Referee will not start your match unless you pay the full match fee.
WHAT IF A MATCH IS CANCELLED BY YOU, FOR WEATHER REASONS FOR INSTANCE?
If you do not have a game when you are scheduled to on your fixtures then one of our managers will always call you and explain what the position is
IF WE DON’T GET A GAME ONE WEEK, WHAT WILL HAPPEN?
This is rare but if it does happen then your Area Manager will call you the day after the league takes place and the position will be explained to you along with an apology.
WHERE CAN I SEE THE FULL RULES AND REGULATIONS?
DO YOU ALLOW FEMALE AND MIXED TEAMS?
Yes, we have female teams. At the moment we do not hav mixed teams, but we plan to in the future
AREN’T ALL LEAGUE PROVIDERS THE SAME?
The short answer to that is no. We are very proud of the differences in organisation that make us market leaders. Whether its the discipline, the teams in kit, the pitches properly marked out. We do it to make it better for you. Don’t just take our word for it, though. Check out the The SportsBW Business League xperience
IS THERE AN ENTRY FEE & HOW MUCH ARE GAMES?
For each game in the leagues there is an entry fee. The cost of matches each week varies from depending on the round being played, which can be paid online or to the Match Night Supervisor/ League Manager at the league before your game each week. We encouragr you to take advantage of online discounts
ARE THE LEAGUES AFFILIATED?
Sports Botswana’s Business Five-A-Side League is not affiliated to any governing body and has not plans to to maintain creativity, flexible approach and freedom to adjust to our clientele demands
. HOW LONG DOES A SEASON LAST?
A full knockout tournament lasts nine months, while the final league lasts one and a half months.
HOW MANY TEAMS ARE IN EACH GROUP?
Generally, there are 8-10 teams in each group. However, in the early grading and knockout tournament, this may differ slightly.
WILL THERE BE A PROMOTION & RELEGATION?
Yes, two teams are promoted and relegated. However, if the team has won/lost in a group by a large margin, we reserve the right to re-grade that team.
HOW MANY PLAYERS CAN BE USED IN ONE GAME?
8 players can be used in 5-a-side games (5+3 subs) 9 players can be used in 6-a-side games (6+3 subs)
CAN WE USE MORE THAN 8/9 PLAYERS IN THE SEASON?
Thanks to our unique ‘flexi-squad’ system you can use any amount of players. See full rules for further details.
CAN WE CHOOSE THE KICK-OFF TIMES WE PLAY?
No, all teams must play a selection off kick-off teams but they will be within a time span. E.g 7-10pm.
HOW LONG ARE THE GAMES?
Each game is 26 or 36 minutes.
WHAT HAPPENS IF OUR OPPOSITION DOESN’T TURN UP?
This is very rare but if it does then a match night supervisor or referee will arrange a friendly game for you. While the team that did not show will forfeit its points
WHAT HAPPENS IF A TEAM DROPS OUT OF THE LEAGUE?
This happens rarely, but if it does then we will usually replace them. If this cannot be done then a points match (friendly) will be arranged, your team will automatically win this game 5-0. Please note all points matches must be paid for in full.
WHAT HAPPENS IF OUR TEAM CANNOT FULFILL A FIXTURE?
You must give the required 7 days cancellation notice to cancel any fixture that your team cannot fulfill, if not, your team do unfortunately get charged their match fee for the cancellation and you also lose the game 5-0.
WHAT HAPPENS IF MY TEAM NEEDS TO VACATE THE LEAGUE?
Teams that wish to vacate the league must provide 14 days notice and play out the two week notice period.
DO YOU SUPPLY THE MATCH BALL?
Yes, we supply all necessary equipment. We use professional quality balls for all of our leagues.
DO YOU PROVIDE THE REFEREE?
Yes, we provide a fully qualified official for all of our matches.
WHAT TYPE OF FOOTWEAR CAN BE WORN?
DO WE REQUIRE MATCHING SHIRTS?
All teams must wear matching colours. This could be your own kit or same coloured shirts, our referee will supply you with bibs if necessary. Custm made kits are also available for purchase from our site
ARE SHIN PADS COMPULSORY?
No, but it is advisable, all players play at their own risk.
I AM STRUGGLING TO SET UP MY TEAM AND PLAYER CARD
We are always here to help on the phone, via email or social media, but our user guides videos that might may be a good place to start: